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The impact of NDIS Local Area Coordinators

Written by Saskia Collins

Introduced in 2013, the National Disability Insurance Scheme (NDIS) has revolutionised the way people living with disabilities in Australia receive support. By providing essential services tailored to individual needs, the NDIS is national program that also works to support inclusivity and empowerment for people living with disabilities. 

The aim of the NDIS is to assist those with disabilities with daily tasks, personal care, skill-building, independent living and many other aspects of daily life. Its aim is to improve the quality of life for participants, helping them to live more self-sufficient lives. 

But for the NDIS initiative to succeed, it must be accessible to all. That’s where NDIS Local Area Coordinators (LACs) come in. These dedicated professionals act as the go-betweens for individuals an the support services they need, ensuring everyone can benefit from the NDIS no matter where they live. 

What is the role of an NDIS Local Area Coordinator?

NDIS Local Area Coordinators (also called LAC Partners) play an important role in ensuring the NDIS works smoothly for everyone. They support people with disabilities in setting and reaching their goals, improving their decision-making, and making the most of the NDIS benefits available to them.

LACs are key to the NDIS mission of fostering independence, inclusion, and overall wellbeing. Here’s just some of the things involved in the role of an NDIS Local Area Coordinator:

  • Provide personalised support: LACs offer tailored information based on each person’s unique needs. This includes guidance on disabilities, rights, and access to online resources and services.
  • Guide through the NDIS process: LACs help participants understand the NDIS and how to access its services, which could include anything from running workshops to simply answering participants’ questions.
  • Developing a plan together: LACs work closely with individuals to create an NDIS plan. They discuss current challenges, support needs, and future goals. However, while they help develop the plan, the National Disability Insurance Agency (NDIA) always has final approval.
  • Supporting plan implementation: Once the NDIS plan is in place, LACs help ensure participants know how to get the most out of their support network. They also serve as ongoing points of contact for any questions or updates about the plan.
  • Regular check-ins and updates: LACs monitor progress over time, conducting regular reassessments to ensure the plan meets changing needs. If adjustments are required, they help with plan variations or reassessments.

Understanding individual needs

One of the key responsibilities of NDIS Local Area Coordinators is to understand the different needs, goals, and preferences of people living with disabilities and their families. They take the time to complete detailed assessments of the participants and their needs, and work closely with them and their families to create personalised care plans that address specific challenges. 

LACs also help individuals determine eligibility for NDIS support and collaborate with participants and their support networks to identify where services and assistance are needed the most.

Providing ongoing support and guidance

Once an NDIS plan is in place, Local Area Coordinators continue to play a integral role by offering guidance and support. They ensure that participants and their families have all the information they need about the NDIS process, available services, eligibility, and financial planning.

LACs also help connect individuals to the right disability support services, providers, and community resources that match their specific plan needs. Whether it’s help with housing, therapy, education, transportation, or skill development, coordinators make sure that the right supports are in place for participants to thrive.

Advocating for access and monitoring progress

A big part of an NDIS Local Area Coordinator’s job is advocating for participants’ rights and ensuring they receive the services they’re entitled to. LACs help participants access the necessary support they require, while also educating them about how the NDIS works within the larger government system.

Another part of a LAC’s role is regularly checking in with participants to review their progress. If someone’s needs change, LACs can help adjust or revise their NDIS plan to make sure it continues to meet their goals and evolving circumstances.

Support and community engagement

In times of crisis or emergencies, NDIS Local Area Coordinators are there to help participants quickly access the emergency services they need. Beyond crisis management, LACs encourage participants to engage with their local communities by facilitating social activities and events. This involvement helps foster a sense of belonging and builds connections, supporting individuals with disabilities in leading fulfilling, inclusive lives.

How do NDIS Local Area Coordinators impact the community?

NDIS Local Area Coordinators (LACs) are essential when it comes to building more inclusive communities by empowering people with disabilities. This is because part of their role is not just to help individuals manage their NDIS plans, but to also help participants connect with their local communities through skill development, social opportunities, and tailored employment programs. By working with all levels of government and local organisations, LACs ensure that individuals with disabilities have the support they need to fully engage with society.

Through organised events and community activities, NDIS Local Area Coordinators make sure participants are informed about the resources available to them for independent living. These events also provide an opportunity for social engagement, allowing individuals to form new friendships and strengthen their community ties. Ultimately, this contributes to a sense of fulfilment and belonging that is an important part of life. 

On top of this, LACs simplify the process of accessing NDIS plans and services, providing personalized guidance to help participants achieve their goals. Their role is to guide and advocate for participants, ensuring they get the support they’re entitled to while staying aligned with the broader NDIS mission of creating an inclusive society.

How to find an NDIS Local Area Coordinator

Are you looking to connect with an NDIS Local Area Coordinator (NDIS LAC)? You can easily find one by following some of these steps:

  • Online search:  Begin visiting the official National Disability Insurance Scheme (NDIS) website. There, you’ll discover a dedicated section for offices and contacts in your vicinity.
  • Location search:  Input your suburb, city, or postcode to refine your search and pinpoint the nearest NDIS Local Area Coordinator. Filter for “NDIS LAC” and use filters or options specifying “NDIS LAC Partner” or “NDIS Local Area Coordinator” services to streamline your search process.
  • Seek recommendations: Don’t hesitate to seek advice from friends, family, or support groups who may have interacted with dependable NDIS Local Area Coordinators. Your healthcare provider can also offer valuable assistance.You could also consider checking online reviews and ratings on search engines or social media for further insights.
  • Attend NDIS events: NDIS often hosts events and information sessions that are open to the public. These are great opportunities to meet Local Area Coordinators face-to-face and ask questions about the services they offer.
  • Use search engines: Use search engine platforms by entering phrases like, “NDIS Local Area Coordinator near me” or “NDIS Local Area Coordinator in [your location]”. This will generate a list of registered NDIS Local Area Coordinators nearby, often including participant feedback.

NDIS is here to help

The role of an NDIS Local Area Coordinators is about so much more than simply acting as a point of contact. They are dedicated to helping empower and support those who rely on the NDIS and connecting them with the services they need to live a fulfilling life. With their experience in disability services and person-centred support, LACs help navigate the often-complex NDIS process, ensuring that every participant can access the opportunities that improve their quality of life.

This guidance leads to access to resources and opportunities that significantly enhance their quality of life, fostering inclusivity through community building and engagement. If you are searching for NDIS-approved support services in Melbourne or Sydney, consider getting in touch with Safelane Healthcare.

“The opinions expressed by BizWitty Contributors are their own, not those of BizCover and should not be relied upon in place of appropriate professional advice. Please read our full disclaimer."

About the author

Saskia Collins

I am Saskia Collins, Manager - Wellbeing Navigation Support at Safelane Healthcare, with specialised disability care and support in Victoria and Sydney, Australia. My passion and dedication revolves around individuals with disabilities, and I wholeheartedly write with their unique needs and concerns in mind. You can simply reach out to me at social@safelane.com.au if you wish to share your thoughts.