BizCover shortlisted for 5 Insurance Business awards

As Australia’s number one online business insurance service, BizCover is proud to announce that we have been nominated for five Insurance Business awards for 2025.

Announced on 5 May 2025, BizCover has made the shortlist for:

1. Employer of Choice
2. CEO of the Year
3. Excellence in Diversity, Equity and Inclusion
4. Outstanding Customer Experience
5. Philanthropy and Community Service – Corporate Social Responsibility (CSR).

In 2024, BizCover won the Insurance Business award for Outstanding Customer Experience. We also made the shortlist for Philanthropy and Community Service – CSR, and Excellence in Diversity, Equity and Inclusion.

Employer of Choice

BizCover has built a strong organisational culture around its core values, and seeks to integrate these values into every aspect of the business.

In 2024, BizCover introduced a new and improved HR platform that allows staff to more easily set goals and KPIs, create and manage individual learning and development plans, and complete mid-year and end-of-year reviews. To complement this, we also introduced a new learning platform that provides access to thousands of tailored training modules, ensuring the team continues to develop their talents and learn new skills.

To celebrate the hard work and achievements of BizCover staff, a new quarterly award was introduced which highlights individuals and teams who embody the company’s core values.

Finally, BizCover’s first employee engagement survey led to the formation of a dedicated taskforce focused on implementing meaningful workplace improvements for all staff.

Combined, these initiatives reinforce our strong commitment to providing and supporting a rewarding, engaging work environment where employees can thrive. The goal is not just to attract exceptional talent, but to retain, develop and promote the talent that already exists within the business.

CEO of the Year

Under the leadership of CEO Michael Gottlieb, BizCover has become a well-known and respected name within the Australian insurance industry. His forward-thinking vision has driven continuous investment in technology, enhancing service delivery for SMEs, brokers, and insurance partners. Under his leadership, BizCover has achieved significant year-on-year growth and also reached an outstanding milestone within the industry of protecting 1 in 10 insured Australian small businesses.

Of course, profitability and market share are both important factors for any business. But Michael has also championed corporate responsibility by partnering with One&All Hub, a not-for-profit group that organises innovative, dynamic NDIS day programs for participants of diverse abilities.

BizCover would not be the successful, inclusive company that it is today without Michael at the helm. By fostering a culture of innovation, boosting employee engagement, and championing a customer-first approach, he has already helped to earn the company numerous awards over the years and solidified BizCover’s place as a trusted insurtech leader.

Excellence in Diversity, Equity and Inclusion

At BizCover, we believe that genuine inclusion is not just about talking the talk, but also walking the walk.

Diversity, equity and inclusion (DEI) programs are extremely important for any business. Not only because companies that embrace DEI are more likely to outperform those that do not; but because BizCover sees it as a social responsibility to actively promote DEI initiatives. Guided by a comprehensive DEI policy, we champion diversity and inclusion in all facets of our operations.

In 2024, we sought to further solidify our DEI commitment through impactful initiatives, like partnerships with One&All Hub and Welcome Merchant, a social enterprise that helps refugees and asylum seekers in Australia start and promote their own small businesses.

We also continued to show our support for the LGBTQIA+ community by working with local Sydney-based personality Jackie Daniels to actively promote a message of diversity and inclusivity to celebrate Sydney Mardi Gras.

Outstanding Customer Experience

Providing an excellent customer experience is BizCover’s top priority. We pride ourselves in being a customer-centric organisation, with one of our core values being “Customer Fanatics”. Our goal is to deliver a first-class customer experience every time.

For the past six years, BizCover has won the Product Review Best Insurance and Service award, which just goes to show how dedicated we are to providing exceptional customer service for our 250,000+ customers around Australia.

In 2024, we continued to improve the customer experience by further developing and integrating AI into our technology systems. While other businesses have dipped their toes into AI, we have fully integrated these tools at scale and delivered value for our customers. As we continue to explore the full functionality and potential of AI-driven technology, we can only continue to improve the customer experience.

Philanthropy and Community Service – Corporate Social Responsibility (CSR)

In 2024, BizCover presented two $5000 grants to small business owners through our BizGiver grant competition. Rebecca Palmer, a South Australian artist, was able to purchase a projector and design software that allowed her to complete more mural projects; and Rita Shamoun, a New South Wales speech pathologist, invested in a microphone, headphones, and other equipment to improve the quality of her podcast, Wine With Wita.

We have also continued to partner with One&All Hub, as well as Welcome Merchant, social enterprises that both share BizCover’s vision of inclusivity and opportunity.

Where to next for BizCover?

Being nominated for five awards with Insurance Business is a testament to BizCover’s constant and unwavering dedication to customer service excellence, innovation and social responsibility.

From delivering outstanding customer service to actively championing small businesses and social enterprises, BizCover is determined to retain its position as a market leader in the insurtech space.

Whether BizCover is able to walk away with the top prizes when the Insurance Business winners are announced, one thing is certain: BizCover will continue to strive for excellence in 2025 and beyond.